Nairobi orders are typically delivered within 1–3 business days. Upcountry orders take 3–5 business days. We dispatch all orders within 1–2 business days of payment confirmation.

We accept M-Pesa, Visa, and Mastercard. All payments are processed securely via Pesapal. You'll receive a confirmation email and M-Pesa receipt once payment is complete.

Yes. We accept returns on unopened, unused products within 7 days of delivery. Please email us at hello@obicare.co.ke with your order number and reason for return to initiate the process.

Yes — free delivery on all orders over KES 2,000. Orders below this amount attract a flat delivery fee based on your location (Nairobi: KES 150, Upcountry: KES 350).

Our Lip Balm Butters are formulated for general use. If you have known sensitivities to any of the listed ingredients, we recommend checking the full ingredient list on each product page before purchasing. If in doubt, please consult a dermatologist.

Yes — we work with select retailers and stockists across Kenya. Please email wholesale@obicare.co.ke with details about your business and the quantities you're interested in.